RETURN AND EXCHANGE POLICY
Order cancellations are only possible within 3 hours from the time of purchase. Please note that paid orders will be subject to cancellation fee of 10 percent of the total order amount. Kindly go through our returns and exchange policies for more information.
- Returns are only applicable on UAE orders within three days from date of delivery. After 3 days we will not be able to initiate any returns.
- Any GCC or International orders are considered final sales and are not eligible for Returns/Exchanges.
- For Return, please email email@example.com with the subject 'RETURN' and include your order number, name, the item you want to return.
- If you receive an incorrect or defective item, email us at firstname.lastname@example.org. Please send a photo of the damaged item or wrong item if applicable. You have 48 hours from when you receive the package to inform us about the defective or incorrect items. After 48 hours, we will not be able to replace the items.
- If you would like to return the incorrect or defective item and don’t want a replacement, we shall issue you store credit or refund the cost of the item.
- Refunds for COD payments will be issued via bank transfer only.
- Return is not applicable for discounted/sale items.
- Please NOTE that customers are responsible for the shipping cost in returning the items.
- No return for items purchased during Black Friday or any other Big sales.
- Return only applies for hijabs; it doesn’t apply for hijab accessories for hygiene reasons.
- Timing: we have a three-day Exchange Policy since the day the item has received.
- To be eligible for an exchange, goods must be unused, undamaged and accompanied by proof of purchase.
- For exchange, please email email@example.com with the subject 'EXCHANGE' and include your order number, name, the item you want to exchange, and the replacement item you would prefer in place of the exchanged item.
- Our customer care agent will provide you with instructions and arrange the exchange.
- Please NOTE that customers are responsible for the shipping cost in returning the items and the shipping cost of new things which are to be delivered.
- Exchange shipping fee is applicable and is to be confirmed with our customer care team.